GDPR Compliance

Our Commitment to Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

Data Controller

For the purposes of data protection legislation, the data controller is:

umberfern
47 Aigburth Road
Liverpool, L19 3QF
United Kingdom
Email: [email protected]

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access

You can request copies of your personal data that we hold. We may charge a reasonable fee for additional copies beyond the first request.

Right to Rectification

You can request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request deletion of your personal data in certain circumstances, including:

• The data is no longer necessary for the purpose collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations.

Right to Data Portability

You can request transfer of your data to another organization or directly to you in a commonly used, machine-readable format.

Right to Object

You can object to processing of your personal data where we rely on legitimate interests as the legal basis.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

How We Process Your Data

We process personal data only when we have a lawful basis:

• Consent: You have explicitly agreed to processing
• Contract: Processing is necessary to fulfill our service agreement
• Legal obligation: Processing is required by law
• Legitimate interests: Processing is necessary for our business operations, provided your rights are not overridden

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Typical retention periods include:

• Client records: Duration of relationship plus 6 years
• Enquiries not resulting in service: 2 years
• Financial records: 7 years as required by law

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

International Data Transfers

We do not routinely transfer personal data outside the UK or European Economic Area. If such transfers become necessary, we will ensure appropriate safeguards are in place.

Exercising Your Rights

To exercise any of your GDPR rights, contact us at:

Email: [email protected]
Address: 47 Aigburth Road, Liverpool, L19 3QF, United Kingdom

We will respond to your request within one month. If your request is complex or we receive multiple requests, we may extend this period by two months and will inform you.

Right to Complain

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Telephone: 0303 123 1113

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated to affected individuals.